Return Requests

Contact service@smarvexa.com before sending a product back. Include your order number, the item involved, and the reason for your request. Voluntary return window: [CONFIRM NUMBER OF DAYS].

Return Eligibility

Return eligibility, acceptable product condition, packaging requirements, and any exclusions must be confirmed before this policy is published. Accepted conditions and exclusions: [CONFIRM AND INSERT]. Nothing in this policy is intended to limit statutory consumer rights that cannot legally be excluded.

Return Instructions and Address

Do not send items to a location without first receiving return instructions. Authorized return destination: [CONFIRM RETURN ADDRESS OR THE PROCESS FOR OBTAINING IT].

Return Shipping Costs

Return shipping responsibility: [CONFIRM CUSTOMER OR MERCHANT PAYMENT RULES]. Any required return-shipping or restocking fees must be disclosed before they are applied and must comply with applicable law.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or not as ordered, contact us with your order number, a description of the problem, and photos when available. We will review appropriate remedies under applicable law and the confirmed product terms.

Refund Review and Timing

Approved refunds are generally issued to the original payment method where supported. Inspection period and refund processing estimate: [CONFIRM AND INSERT]. The time it takes for funds to appear may also depend on your payment provider.

Order Cancellations

If you wish to cancel an order, contact us promptly. A cancellation may not be possible after processing or shipment has begun. Any refund entitlements remain subject to applicable law.

Items Not Eligible Under Voluntary Return Rules

Excluded categories, if any: [CONFIRM AND INSERT]. Any exclusions must be consistent with applicable consumer protection requirements.